MYMASCOT
A little help, whenever you need it.
Contact support@mascoty.com for account, payment or generation support. Include the email on your account and a description of what happened. Never send your password or card details.
Start with your character
Create a front-facing character, select an image to refine, then approve your favorite. Each approved version keeps its own animations. Editing your mascot changes future animations; your earlier work stays with its original version.
Convert and export
Open a video’s file to convert it using the free MyMascot vectorizer. Each saved conversion has its own page, preview, export options and SVG frames. Open that conversion to export the version you want.
Keep a backup
Your artwork, videos and editable projects are stored in this browser. Download your exports and use Backup character regularly. Clearing site data or switching browser, device or website address can make local files unavailable. Use Restore backup to bring a saved character to another browser.
Payments and credits
Choose a monthly plan, complete payment, then create and confirm your account using the same email. Already registered? Sign in to claim your credits. Top-ups and subscription management are in Account & credits. The sandbox site uses separate test payments and test credits.
A generation did not finish
A quoted amount is reserved before a paid generation. Confirmed failures release that reservation. If the provider’s result is still unknown, the request may remain pending while its status is checked. Open Account & credits to check your request history before starting another attempt.
Payment or refund questions
If you were charged but cannot see your credits, check that you confirmed and signed in with the checkout email. For refund requests, email support with your order details so we can review the payment.